Return & Refund Policy

Thank you for choosing GroXDigital.

GroXDigital provides professional digital marketing, website, creative, and related online services that are generally customized according to the requirements of each client. Since most of our services are digital and involve time, expertise, resources, and work performed specifically for a client, it is important to understand our cancellation and refund terms before making a payment.

By purchasing a service or making a payment to GroXDigital through our website or an authorized communication or payment channel, you acknowledge and accept the terms of this Return & Refund Policy.

1. Services Covered by This Policy

GroXDigital provides digital and non-physical services, which may include:

  • Search Engine Optimization (SEO)
  • Digital Marketing Services
  • Social Media Marketing and Management
  • Social Media Optimization
  • Google Ads and other paid advertising services
  • Website Design and Development
  • Graphic Design and Creative Services
  • Branding and Consulting
  • Other digital marketing and online business services

As these services involve professional time, planning, resources, and customized work, they are not treated in the same manner as physical products.

2. Results and Performance Disclaimer

Payment for a service does not constitute a guarantee of a particular business result.

GroXDigital does not guarantee specific:

  • Search-engine rankings
  • Website traffic
  • Leads
  • Sales
  • Conversions
  • Revenue
  • Advertising performance
  • Return on investment (ROI)

Results can be affected by factors outside our control, including market conditions, competition, search-engine algorithms, advertising platforms, website conditions, industry demand, and client cooperation.

3. One-Time / Project-Based Services

One-time projects may include website development, website design, branding, creative work, consultations, or other services delivered as a defined project.

Project Confirmation

Before starting a project, GroXDigital may provide the client with a proposal, quotation, scope of work, or other written confirmation containing relevant details such as:

  • Project requirements
  • Expected deliverables
  • Estimated timelines
  • Applicable charges
  • Project milestones
  • Other relevant terms

Work will generally begin after the required payment has been received and the project has been confirmed.

Cancellation Within 24 Hours

For a project-based service, a client may request cancellation within 24 hours of making the payment, provided that GroXDigital has not yet commenced work on the project.

The cancellation request must be submitted in writing through email, and the client must provide valid payment or invoice details.

Refund Amount for Eligible Project Cancellation

Where GroXDigital approves an eligible cancellation request:

  • 25% of the total project fee will be retained as a planning, proposal, administrative, and resource-allocation charge.
  • The remaining 75% may be refunded through the applicable payment method.

Any refund remains subject to confirmation that work had not commenced.

What Counts as Work Having Started?

For this policy, work may be considered to have started even before a final deliverable is provided.

This may include activities such as:

  • Initial research
  • Project planning
  • Strategy preparation
  • Internal team discussions
  • Resource assignment
  • Account or platform setup
  • Website or campaign configuration
  • Design concepts or drafts
  • Content planning
  • Keyword research
  • Campaign preparation
  • Technical preparation
  • Other project-specific preliminary activities

Once such project work has commenced, the payment may become non-refundable.

Situations Where Project Refunds Are Not Available

A refund will generally not be available where:

  • Work has already commenced
  • A deliverable, draft, design, strategy, or campaign setup has been prepared
  • The client has requested changes after work started
  • The client fails to provide required information or access
  • The client delays approvals or communication
  • The project has been completed
  • Part of the project has already been delivered

4. Monthly, Subscription and Retainer Services

This section applies to recurring services such as:

  • Monthly SEO
  • Social media management
  • Ongoing paid advertising management
  • Monthly digital marketing retainers
  • Other recurring service arrangements

Cancellation of Recurring Services

Clients who wish to discontinue a recurring service must send a written cancellation request by email at least 15 days before the beginning of the next billing cycle.

If the cancellation request is received less than 15 days before the next billing period begins, the cancellation may take effect from the subsequent billing cycle.

Refunds for Recurring Services

Once a billing cycle has started:

  • Fees for that billing cycle are non-refundable.
  • Unused days do not qualify for a refund.
  • Partial usage of a monthly service does not create a refund entitlement.
  • Payments relating to completed or active billing periods remain non-refundable.

5. Circumstances Where Refunds Are Not Provided

A refund will generally not be issued in circumstances including, but not limited to:

  • A change of mind after payment
  • Dissatisfaction that does not involve a valid service-related issue
  • Failure to provide required information or materials
  • Failure to provide necessary account access
  • Delayed approvals or communication from the client
  • Issues caused by third-party platforms
  • Search-engine or advertising-platform changes
  • Hosting or software-provider problems outside our control
  • Promotional offers or discounted services
  • Force majeure or circumstances beyond reasonable control
  • Client actions or omissions that prevent or delay service delivery
  • Non-use of an active service
  • Early termination after work or a billing cycle has commenced

6. Refund Review and Processing

Where a refund is approved, GroXDigital will generally process it through the original payment method, wherever technically possible.

Refund processing times may vary depending on the payment gateway, bank, card issuer, or other financial institution.

As a general estimate, approved refunds may take approximately 5–10 business days to appear in the client’s account.

Every refund request may be reviewed individually based on the applicable service, payment records, project status, and circumstances surrounding the request.

GroXDigital reserves the right to approve or reject a refund request where it is not covered by this policy or the applicable service agreement.

7. Payment Disputes and Chargebacks

If you believe that a payment has been incorrectly charged or have a concern regarding a service, please contact GroXDigital directly before initiating a bank, card, or payment-gateway dispute.

We encourage clients to provide us with an opportunity to investigate and resolve legitimate payment concerns.

Unrecognized or unauthorized chargebacks initiated without first contacting GroXDigital may result in the suspension of services and, where appropriate, further action to protect the company’s legitimate interests.

8. How to Submit a Cancellation or Refund Request

To request cancellation or enquire about a refund, contact us using the details below:

Email: contact@groxdigital.in

WhatsApp: +91 921-163-6401

For faster processing, please include:

  • Client name
  • Invoice or order details
  • Payment information or proof of payment
  • Service purchased
  • Date of payment
  • Reason for cancellation or refund request

Submitting a request does not automatically mean that a refund will be approved. Eligibility will be determined according to this policy and any separate written agreement applicable to the service.

9. Changes to This Policy

GroXDigital may revise this Return & Refund Policy when necessary to reflect changes in our services, payment processes, business practices, or applicable requirements. The latest version will be published on this page along with the applicable Last Updated date.

10. Governing Law and Jurisdiction

This Return & Refund Policy shall be governed by and interpreted in accordance with the laws of India. Subject to applicable law, disputes relating to this policy or services purchased from GroXDigital shall be subject to the jurisdiction of New Delhi, India.

11. Acceptance of This Policy

By purchasing, subscribing to, or otherwise engaging GroXDigital for any service, you confirm that you have had the opportunity to review this Return & Refund Policy and agree to its applicable terms.

GroXDigital reserves the right to refuse, suspend, or discontinue services where a client materially violates this policy, the applicable Terms & Conditions, or otherwise misuses GroXDigital’s services or resources.