Terms & Conditions

Welcome to GroXDigital. These Terms & Conditions govern your access to and use of https://groxdigital.in/ and the digital marketing and related services provided by GroXDigital.

In these Terms, “GroXDigital,” “we,” “our,” and “us” refer to GroXDigital, while “you” or “client” refers to any person, business, organization, or entity accessing our website or using our services.

By visiting our website, submitting an inquiry, communicating with us, or purchasing or using any of our services, you acknowledge that you have read and accepted these Terms & Conditions. If you do not agree with these terms, please discontinue use of our website and services.

1. Agreement to These Terms

Your use of the GroXDigital website or services constitutes your acceptance of these Terms & Conditions. These terms apply to:

• Website visitors
• Prospective customers
• Existing clients
• Business partners
• Other individuals or organizations interacting with our services

You confirm that you have the legal capacity and authority required to enter into an agreement with GroXDigital. Our services are primarily designed for businesses, organizations, professionals, and other commercial users.

2. Acceptable Use of Our Website

You agree to access and use our website and services responsibly and in accordance with applicable laws. You must not:

• Use the website for an unlawful or fraudulent purpose
• Attempt to interfere with the operation or security of the website
• Introduce viruses, malware, malicious scripts, or harmful code
• Send spam or unauthorized communications through our systems
• Attempt to gain unauthorized access to restricted areas or systems
• Use our website in a manner that could damage, overload, or disrupt its operation

We may restrict or terminate access where we reasonably believe that the website or services are being misused.

3. Services and Scope of Work

GroXDigital provides digital marketing and technology-related services, which may include:

• Search Engine Optimization (SEO)
• Social Media Optimization (SMO)
• Social Media Marketing (SMM)
• Pay-Per-Click (PPC) advertising
• Website design and development
• Graphic design
• Video editing
• Other digital marketing or online business solutions

The exact deliverables, timelines, responsibilities, pricing, and scope for a particular project will depend on the proposal, quotation, email communication, service agreement, or other written confirmation between GroXDigital and the client.

Requests falling outside the agreed scope may be treated as additional work and may involve additional charges or revised timelines.

4. Website Content and Information

We make reasonable efforts to maintain useful and current information on our website. However, website content may contain errors, omissions, outdated information, or other inaccuracies.

Information published on the website is intended for general informational purposes and should not automatically be treated as professional, financial, legal, technical, or business advice.

GroXDigital does not guarantee that every piece of information available on the website will always be complete, accurate, or current.

5. Pricing and Changes to Services

Our service prices, packages, features, and availability may change from time to time. GroXDigital reserves the right to:

• Update service prices
• Change package features
• Modify service offerings
• Introduce new services
• Temporarily suspend services
• Discontinue services or website features

Changes to publicly displayed pricing or services may be made without prior notice unless a separate written agreement states otherwise.

6. Payment and Suspension of Services

Unless a different payment arrangement has been agreed upon in writing, our ongoing services operate on a monthly advance-payment basis.

The applicable payment must be received before the beginning of the relevant billing period.

If a payment becomes overdue, GroXDigital may suspend or discontinue the affected services within 3 days from the payment due date.

Services that have been suspended because of non-payment will normally resume only after the outstanding amount has been paid in full.

The period during which services remain suspended because of delayed payment will not be eligible for a refund, adjustment, or extension.

7. Client Cooperation and Responsibilities

Successful delivery of digital marketing services may require information, approvals, access, and cooperation from the client. Clients are responsible for:

• Providing accurate business and project information
• Supplying required website, advertising, analytics, social media, or other account access
• Providing necessary materials and content
• Reviewing and approving content, designs, advertisements, and campaigns within reasonable time
• Informing GroXDigital about relevant changes affecting the project

Any delay caused by missing information, delayed approvals, incorrect information, unavailable access, or other client-side circumstances may affect project timelines and results. GroXDigital will not be responsible for delays or performance issues caused by such circumstances.

8. External Platforms and Third-Party Services

Some services may depend on platforms and technologies operated by third parties, including but not limited to Google, Meta, advertising networks, analytics platforms, hosting providers, social networks, and other software services.

Because these platforms are independently operated, GroXDigital cannot control their policies, technical infrastructure, algorithms, availability, or account decisions.

Accordingly, GroXDigital is not responsible for issues resulting from:

• Changes in third-party policies
• Algorithm modifications
• Advertising account restrictions
• Account suspensions or bans
• Changes to platform features
• Technical outages or interruptions
• Changes in third-party pricing or availability

Clients understand that third-party platforms are subject to their own terms, policies, and conditions.

9. Performance and Results

Digital marketing performance is affected by numerous factors, including competition, industry conditions, website quality, previous SEO history, market demand, advertising budgets, platform algorithms, client cooperation, and third-party policies.

Therefore, GroXDigital does not promise or guarantee:

• A particular search-engine ranking
• A specific number of leads
• A specific number of sales
• Guaranteed revenue
• Guaranteed advertising ROI
• Any particular traffic or conversion figure

We aim to perform services using appropriate strategies, professional practices, and reasonable efforts, but actual outcomes may differ from expectations.

10. Intellectual Property Rights

Unless otherwise agreed in writing, materials, strategies, processes, reports, designs, templates, creative concepts, documents, and other work developed by GroXDigital may remain the intellectual property of GroXDigital.

Unless expressly permitted, clients may not:

• Copy our proprietary materials
• Resell our strategies or materials
• Distribute our internal documents
• Reproduce our proprietary processes
• Reuse protected materials for unrelated projects

Ownership or licensing of specific client deliverables may be addressed separately in the applicable proposal, quotation, agreement, or invoice.

11. Client Content, Feedback and Submissions

You remain responsible for the information, text, images, logos, documents, media, or other material you provide to GroXDigital. By providing such material, you represent that you have the necessary rights or permissions to use and provide it.

You must not provide material that:

• Infringes another person’s intellectual property
• Violates applicable law
• Contains unauthorized personal information
• Is fraudulent, deceptive, or unlawful

Suggestions, feedback, ideas, or recommendations voluntarily provided to GroXDigital may be used to improve our services and business operations unless otherwise agreed in writing.

12. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how GroXDigital may collect, use, process, and protect information obtained through the website. By using our website or submitting information to us, you acknowledge the practices described in the applicable Privacy Policy.

13. Restricted and Prohibited Uses

You may not use GroXDigital’s website or services for activities that:

• Violate applicable laws or regulations
• Infringe copyrights, trademarks, or other intellectual property
• Involve fraud, deception, or unlawful activity
• Involve unauthorized collection or misuse of another person’s data
• Attempt to compromise website or system security
• Distribute malicious software or harmful content
• Interfere with the website or services
• Circumvent security or access controls

Where appropriate, GroXDigital may immediately suspend or terminate services associated with prohibited activity.

14. Disclaimer and Limitation of Liability

Our website and services are provided on an “as available” and “as is” basis, to the maximum extent permitted under applicable law. We do not guarantee that:

• The website will always be available
• The website will be free from technical errors
• Services will operate without interruption
• Every service will produce a particular business result
• Website information will always be completely current or error-free

To the maximum extent permitted by applicable law, GroXDigital will not be responsible for indirect, incidental, special, consequential, or similar damages arising from the use of our website or services.

15. Indemnification

You agree, to the extent permitted by applicable law, to protect and indemnify GroXDigital, its team members, representatives, and associated parties against claims, losses, liabilities, costs, or expenses arising from:

• Your misuse of our website or services
• Your breach of these Terms & Conditions
• Your violation of applicable laws
• Your violation of another party’s rights
• Content or materials supplied by you that result in a third-party claim

16. Suspension and Termination

GroXDigital may suspend or terminate services or website access where a user or client:

• Breaches these Terms
• Fails to make required payments
• Misuses our services
• Engages in unlawful activity
• Creates a security or operational risk

Termination or suspension will not remove any payment obligations, responsibilities, or other provisions that by their nature should continue after termination.

17. Cancellation, Notice and Refunds

A client wishing to discontinue an ongoing service should provide at least 15 days’ prior written notice by email before the beginning of the next billing cycle.

If the required notice is not provided, the payment applicable to the upcoming monthly billing cycle may become due, after which the service can be discontinued in accordance with the applicable arrangement.

GroXDigital may suspend or terminate services immediately where there is a material breach of these Terms, misuse of services, or other circumstances requiring immediate action.

Unless a separate written agreement specifically states otherwise, payments are non-refundable, including situations involving early cancellation, non-use of services, or termination resulting from a breach of these Terms.

18. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable by a competent authority, that provision will be limited or removed to the extent necessary, while the remaining provisions will continue to remain effective.

19. Applicable Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Subject to applicable law, disputes arising in connection with these Terms or our services shall be subject to the jurisdiction of New Delhi, India.

20. Modifications to These Terms

GroXDigital may revise these Terms & Conditions when necessary to reflect changes in our business, services, technology, or applicable legal requirements.

The latest version will be published on this page with an updated Last Updated date.

Your continued use of the website or services after revised terms are published may constitute acceptance of the updated Terms, to the extent permitted by applicable law.

21. Contact Us

For questions, concerns, or clarification regarding these Terms & Conditions, you may contact GroXDigital using the details below: